Return and Refund Policy

At The Plaid Horse, we hope you get as much enjoyment out of your purchases as we do creating them. However, if you need to make a return, we’ll gladly assist you. Please refer to the policies below.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from The Plaid Horse:

• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from The Plaid Horse can be returned to The Plaid Horse. The Plaid Horse products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you’re returning is repackaged with the documentation that was included when you received it.
• Magazine single issues are not eligible for return or refund. If you need to cancel a magazine subscription, contact subscriptions@theplaidhorse.com. Refunds will not be issued for cancelled subscriptions; the remainder of the subscription will be donated to a non-profit.

How to Return an Item

To return an item to The Plaid Horse, designate the item for return on exchange on your order slip.

Ship your item back to The Plaid Horse at:

The Plaid Horse
1 Gold St. Apt 18 E
Hartford, CT 06103

*The buyer is responsible for return shipping.

Refunds and Exchanges

Once we receive your item, we will issue a refund immediately. Refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Exchanges are subject to in-stock availability. Items ordered online from The Plaid Horse that arrived damaged or incorrect can be exchanged by contacting us.

Returning a Gift

If you need to return a gift, refunds will be sent in the form of a store credit upon receipt of the item.

Autorenewals

If your settings on your PayPal account autorenew your print magazine subscription and you would like to cancel that, please follow these steps:

1. Log into your PayPal account with your normal credentials
2. Near the top of the page, you will find the “settings” tab. Click it. 
3. In your settings, click “payments”.
4. Under “payments”, you’ll find “manage pre-approved payments”. This is where you’ll find recurring and scheduled payments. So if a rogue amount of money seems to disappear from your account, you may find the culprit here. You may have an unwanted subscription or scheduled payment you forgot about.
5. Find the payment you want to cancel. Next to the payment you can see the cancel subscription button. It could be a simple “cancel” button or “cancel automatic billing”. 
6. Follow the instructions to confirm your canceled subscription. 

Advertising

All paid for advertising expires on 12/31 of the year it was purchased, whether used or not, unless previous negotiations have been made to be included in print, digital, or audio placements at the time of purchase and payment.

Additional Information

Please note that metrics are unavailable on any discounted advertising. 

For additional information, please continue reading or contact us with questions.

Sponsored & Affiliate Content Disclosure

The Federal Trade Commission has set rules to ensure that readers and viewers of web media (written, video, etc) know if the publication is endorsed, sponsored, or partnered with any other company. 

Publications are responsible for disclosing if they’re receiving a commission and/or monetary or another form of compensation by sharing a link or product. 

Please be advised that as a reader of theplaidhorse.com, that we may receive monetary and/or other compensation (including commissions, products, etc.) in exchange for sharing about and/or recommending a product or brand. 

The Plaid Horse is also a participant in the Amazon Services LLC Associates Program, an affiliate advertising program that allows publications like The Plaid Horse to share from our favorite partners and receive a commission on purchases made through our affiliate links at no extra cost to the consumer. We are proud to partner with Amazon and all the brands that we love who are present on this platform. 

Please feel free to contact piper@theplaidhorse.com with any questions or comments. 

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

• IP Address
• Operating System type
• Operating System version
• Device Type
• Language of the website
• Web browser type
• Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit the National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.

Privacy Policy

The Plaid Horse cares about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our “Users”). We will not share your personal information with other individuals or organizations without your permission, including public organizations, corporations or individuals, except when applicable by law. The Plaid Horse does not sell, communicate or divulge your information to any mailing lists. We can offer to add your address to The Plaid Horse mailing list or list server if you request it. In this last case, you may at any time ask us to remove your name from such lists. The only exception is if the law or a court order compels us to. We will share your information with government agencies if they need or request it. The Plaid Horse does not and cannot use cookies to retrieve your personal information from your computer.

Corporate Reorganizations

If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will not be transferred as part of that transaction. The Plaid Horse will notify you by email and/or a prominent notice on our website of any such transfer.