Return and Refund Policy
At The Plaid Horse, we hope you get as much enjoyment out of your purchases as we do creating them. However, if you need to make a return, we’ll gladly assist you. Please refer to the policies below.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from The Plaid Horse:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from The Plaid Horse can be returned to The Plaid Horse. The Plaid Horse products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you’re returning is repackaged with the documentation that was included when you received it.*Magazine single issues are not eligible for return. If you need to cancel a magazine subscription, contact firstname.lastname@example.org. Refunds will not be issued for cancelled subscriptions; the remainder of the subscription will be donated to a non-profit.
How to Return an Item
To return an item to The Plaid Horse, designate the item for return on exchange on your order slip.
Ship your item back to The Plaid Horse at:
The Plaid Horse
14 Mechanic Street
Canton, NY 13617
*The buyer is responsible for return shipping.
Refunds and Exchanges
Once we receive your item, we will issue a refund immediately. Refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Exchanges are subject to in-stock availability. Items ordered online from The Plaid Horse that arrived damaged or incorrect can be exchanged by contacting us.
Returning a Gift
If you need to return a gift, refunds will be sent in the form of a store credit upon receipt of the item.
For additional information, please continue reading or contact us with questions.
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